How can we help?
Start a live chat with the bubble in the corner, or email info@chatkit.cc — we usually reply within one business day.
Activation issues
Code didn't arrive? Cancel the pending number in the app and take another — then tell us the service, country and time so we can check what happened.
Billing & credits
Purchases go through the App Store or Google Play. Include your store receipt or order ID and we'll trace any missing credits.
Restore purchases
Credits are tied to your store account. Reinstalled the app? Use 'Restore purchases' in settings — and write in if the balance still looks wrong.
Chat with us
A real person, not a bot. Open the chat bubble in the bottom corner and we'll pick it up — usually within one business day, faster during European working hours.
info@chatkit.cc